Terms and Conditions

Terms and Conditions


By accessing or using our website, products, and services, you agree to comply with the following terms and conditions. Please read these terms carefully before using our platform.

  1. Acceptance of Terms: By accessing our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree, please refrain from using our services.
  1. Product Information: We strive to provide accurate and up-to-date information about our Matcha products. However, we do not warrant that product descriptions, images, or other content on our website are error-free. Prices and availability are subject to change without notice.
  1. Orders and Payments: When you place an order, you agree to provide accurate, complete, and current information. We reserve the right to refuse or cancel any order for any reason. We accept payments online using Visa and MasterCard, credit/debit card in Qatari Riyal. All payments are processed securely.The cardholder must retain a copy of transaction and Merchant policies and rules.
  1. Confidentiality: User is responsible for maintaining the confidentiality of his account. 
  1. Shipping and Returns: Our deliveries and shipping policies are outlined on our website. We have a no return/refund policy. We are not responsible for any delays, damages, or losses incurred during shipping. Please review our policies before making a purchase.
  1. Intellectual Property: All content on our website, including images, text, graphics, logos, and trademarks, are the property of OhMatcha and protected by intellectual property laws. You may not use, reproduce, modify, or distribute any content without our explicit permission.
  1. Privacy: Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and safeguard your personal information.
  1. Limitation of Liability: OhMatcha shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or relating to your use of our products or services.
  1. Indemnification: You agree to indemnify and hold OhMatcha harmless from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services or violation of these terms.
  1. Governing Law: The State of Qatar is our country of domicile. These terms and conditions shall be governed by and construed in accordance with the laws of The State of Qatar. Any disputes shall be subject to the exclusive jurisdiction of the courts in Qatar. 
  1. Changes to Terms: The website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore customers are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted. 

Thank you for choosing OhMatcha! If you have any questions or concerns about these terms, please contact us at +97450269734